Membership Terms

Contents

1. Purpose

These Membership Terms govern participation in the Faro Elite Services LLC (“Faro Elite”, “Faro”, “we”, “us” or “our”) Membership Programme.

These Terms explain how Memberships operate, the benefits available to Members, payment and renewal arrangements, and the circumstances in which Memberships may be suspended or terminated.

These Membership Terms should be read together with our Terms & Conditions, Refund & Cancellation Policy, Travel & Supplier Policy, Payment Disputes Policy and any Membership confirmation issued by Faro Elite.

Where there is any inconsistency between these Membership Terms and the Terms & Conditions, the Terms & Conditions shall prevail unless expressly stated otherwise.

2. Membership Programme

Faro Elite offers Memberships designed to provide eligible Members with access to enhanced concierge services, exclusive experiences and other benefits that may not be available to non-members.

Membership provides access to benefits made available by Faro Elite from time to time and does not guarantee the availability of any particular Supplier, experience, reservation, product or event.

Membership is a continuing service and is not a guarantee of successful bookings or preferential treatment by independent third-party Suppliers.

3. Eligibility

Membership is available to individuals and organisations approved by Faro Elite.

By applying for Membership, you confirm that:

  • you have the legal capacity to enter into a binding contract;
  • the information provided is accurate and complete;
  • you will promptly notify Faro Elite of any material changes to your details; and
  • you will comply with these Membership Terms and our Terms & Conditions.

Faro Elite reserves the right to refuse any Membership application at its sole discretion, subject to applicable law.

4. Membership Tiers

Faro Elite may offer one or more Membership tiers.

Each tier may provide different:

  • Concierge Services;
  • response times;
  • booking priorities;
  • lifestyle benefits;
  • partner offers;
  • invitations;
  • exclusive experiences; and
  • other Member privileges.

Details of each Membership tier, including applicable fees and benefits, will be published on our website or otherwise communicated to Members.

Faro Elite may introduce, modify or discontinue Membership tiers from time to time in accordance with these Membership Terms.

5. Membership Benefits

Membership benefits are intended to enhance the Concierge experience and may include, where applicable:

  • dedicated Concierge support;
  • priority handling of service requests;
  • access to preferred Suppliers;
  • invitations to exclusive events;
  • luxury lifestyle experiences;
  • travel planning assistance;
  • restaurant reservations;
  • personal shopping assistance;
  • luxury procurement services;
  • partner offers; and
  • additional services determined by Faro Elite.

Benefits vary according to Membership tier and remain subject to availability.

Membership benefits have no cash value unless expressly stated otherwise.

6. No Guarantee of Availability

Although Faro Elite will use reasonable efforts to secure requested services, Membership does not guarantee:

  • availability of flights;
  • hotel rooms;
  • villas;
  • restaurants;
  • event tickets;
  • luxury goods;
  • appointments;
  • preferred Suppliers; or
  • any particular outcome.

Independent Suppliers remain responsible for determining their own availability, pricing and acceptance of bookings.

7. Membership Fees

Membership fees are payable in accordance with the pricing applicable to the selected Membership tier.

Unless otherwise stated:

  • Membership fees are payable in advance;
  • all applicable taxes are payable in addition where required;
  • fees are quoted in the currency specified at the time of purchase; and
  • payment must be received before Membership benefits commence.

Membership fees are separate from Service Fees and Supplier Charges relating to Concierge Services.

8. Payment Methods

Membership fees may be paid using payment methods accepted by Faro Elite from time to time.

Where recurring payments are offered, the Member authorises Faro Elite or its payment provider to collect future Membership fees in accordance with the agreed billing schedule until the Membership is cancelled or otherwise terminated.

Failure to maintain a valid payment method may result in suspension or termination of Membership.

9. Renewals

Memberships may renew automatically or manually depending upon the Membership plan selected.

Where automatic renewal applies, Membership fees will be charged using the nominated payment method on or around the renewal date unless the Membership is cancelled beforehand.

Members remain responsible for ensuring that their payment information is current and valid.

Where automatic renewal is not available, Members must renew their Membership before its expiry date to continue receiving Membership benefits.

10. Cooling-Off Rights

Where applicable consumer protection laws provide a statutory cooling-off period, eligible Members may cancel their Membership within the applicable period.

Where a Member requests Concierge Services or other Membership benefits to commence during the cooling-off period, any refund may be reduced to reflect services already provided, to the extent permitted by applicable law.

Nothing in these Membership Terms limits any statutory cancellation rights that cannot lawfully be excluded.

11. Cancellation by Members

Members may cancel their Membership at any time by notifying Faro Elite in accordance with the cancellation procedure published on our website or otherwise communicated to Members.

Unless otherwise required by applicable law or expressly agreed in writing:

  • Membership fees already paid are non-refundable;
  • cancellation does not entitle the Member to a partial refund for any unused portion of the Membership period;
  • cancellation takes effect at the end of the current Membership term unless otherwise specified; and
  • Membership benefits remain available until the Membership expires.

Cancellation of a Membership does not affect any outstanding obligations relating to previously requested Concierge Services, confirmed Bookings or unpaid invoices.

12. Fair Use

Membership is intended to provide Members with enhanced access to Concierge Services and related benefits.

To ensure that our services remain available to all Members, Faro Elite operates a fair use policy.

Members must not:

  • submit excessive or unreasonable volumes of service requests;
  • repeatedly request quotations with no genuine intention of proceeding;
  • misuse Concierge resources;
  • use Membership primarily for commercial resale or third-party benefit without our prior written consent;
  • engage in abusive, offensive or inappropriate behaviour towards Faro Elite staff or Suppliers; or
  • otherwise use Membership in a manner that is inconsistent with its intended purpose.

Where Faro Elite reasonably believes that a Member has exceeded reasonable usage or abused Membership privileges, we may take appropriate action in accordance with these Membership Terms.

13. Suspension of Membership

Faro Elite may suspend a Membership immediately where we reasonably believe that:

  • Membership fees remain unpaid;
  • payment has been reversed or disputed;
  • fraudulent activity is suspected;
  • the Member has breached these Membership Terms or our Terms & Conditions;
  • the Member has provided false or misleading information;
  • continued Membership presents a legal, regulatory or security risk; or
  • suspension is otherwise reasonably necessary to protect Faro Elite, our Clients, Suppliers or business operations.

During any period of suspension, some or all Membership benefits may be unavailable.

Suspension does not relieve the Member of any outstanding contractual or payment obligations.

14. Termination by Faro Elite

Faro Elite reserves the right to terminate a Membership where:

  • a material breach of these Membership Terms or the Terms & Conditions has occurred;
  • Membership fees remain unpaid following reasonable notice;
  • fraudulent or unlawful activity is identified;
  • the Member repeatedly abuses Membership privileges;
  • the Member engages in threatening, abusive or inappropriate conduct towards Faro Elite personnel or Suppliers; or
  • Faro Elite reasonably determines that continuation of the Membership is no longer appropriate.

Where reasonably practicable, Faro Elite will notify the Member of the termination and the reasons for that decision.

Termination does not affect any rights or obligations that accrued before the Membership ended.

15. Changes to Membership Benefits

Faro Elite continually reviews and develops its Membership Programme.

Accordingly, we may introduce, modify, replace or discontinue:

  • Membership tiers;
  • Concierge features;
  • partner relationships;
  • exclusive experiences;
  • promotional offers;
  • Member events; or
  • other Membership benefits.

Where changes materially affect an existing Membership, Faro Elite will endeavour to provide reasonable notice where practicable.

Changes made to improve our services, respond to legal or regulatory requirements, or reflect changes in Supplier arrangements may take effect immediately where reasonably necessary.

16. Third-Party Benefits

Certain Membership benefits may be provided through independent third-party Suppliers or commercial partners.

Such benefits remain subject to:

  • availability;
  • the Supplier’s own terms and conditions;
  • operational requirements;
  • geographic limitations; and
  • any eligibility criteria determined by the relevant Supplier.

Faro Elite cannot guarantee the continued availability of any third-party benefit and accepts no responsibility where a Supplier withdraws, modifies or discontinues a particular benefit.

17. Member Responsibilities

Members are responsible for:

  • maintaining accurate contact information;
  • keeping payment details up to date where recurring billing applies;
  • protecting the confidentiality of their Membership credentials;
  • complying with Faro Elite’s Terms & Conditions and applicable policies;
  • complying with all applicable Supplier requirements; and
  • using Membership responsibly and in good faith.

Members remain responsible for all activity carried out using their Membership account unless otherwise required by applicable law.

18. Non-Transferability

Unless expressly agreed by Faro Elite in writing, Memberships are personal to the approved Member and may not be:

  • assigned;
  • transferred;
  • resold;
  • sublicensed;
  • shared with third parties; or
  • otherwise made available for another person’s use.

Where Membership is held by a company or organisation, only the authorised individuals nominated by that organisation may access Membership benefits, subject to any applicable Membership plan.

Any unauthorised transfer or misuse of Membership may result in suspension or termination in accordance with these Membership Terms.

19. Limitation of Membership Benefits

Membership provides access to Concierge Services and associated benefits but does not guarantee:

  • successful reservations;
  • priority treatment by independent Suppliers;
  • preferential pricing;
  • exclusive access;
  • availability of specific goods or services;
  • invitations to particular events; or
  • any commercial advantage beyond the Membership benefits expressly described by Faro Elite.

All Membership benefits remain subject to:

  • availability;
  • Supplier participation;
  • operational capacity;
  • legal and regulatory requirements; and
  • these Membership Terms.

20. Liability

Membership enhances the services available to Members but does not alter the liability provisions contained in Faro Elite’s Terms & Conditions.

Except where liability cannot lawfully be excluded or limited, Faro Elite shall not be liable for:

  • the acts or omissions of independent Suppliers;
  • changes to Membership benefits;
  • the withdrawal of partner offers;
  • cancelled events or experiences;
  • loss of enjoyment;
  • indirect or consequential loss; or
  • any loss arising from a Member’s failure to comply with these Membership Terms or applicable Supplier requirements.

Nothing in these Membership Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded under applicable law.

21. Changes to these Membership Terms

Faro Elite may amend these Membership Terms from time to time to reflect:

  • changes to our Membership Programme;
  • legal or regulatory developments;
  • operational improvements;
  • changes to our services;
  • developments in technology; or
  • changes in our relationships with Suppliers or commercial partners.

The latest version of these Membership Terms will be published on our website and will apply from its stated effective date unless otherwise required by applicable law.

Where changes materially affect Members’ rights or obligations, Faro Elite will endeavour to provide reasonable notice where practicable.

22. Contact Us

If you have any questions regarding these Membership Terms or your Membership, please contact:

Faro Elite Services LLC

4th Floor, The Docks 4
Caudan Waterfront
Port Louis
Mauritius

Email: info@farolelite.com

Website: https://faroelite.com

We are committed to providing a professional, responsive and personalised Membership experience and welcome any questions regarding your Membership or the services available to you.