Privacy Policy

Contents

1. Introduction

Faro Elite Services LLC (“Faro Elite”, “Faro”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information lawfully, fairly and transparently.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you:

  • visit our website;
  • enquire about our services;
  • become a Client or Member;
  • use our Concierge Services;
  • communicate with us; or
  • otherwise interact with Faro Elite.

We recognise that many of our Clients entrust us with highly personal and confidential information. We treat that information with the utmost discretion and implement appropriate safeguards to protect it.

This Privacy Policy should be read together with our Terms & Conditions and other applicable policies published on our website.

2. Who We Are

For the purposes of applicable data protection legislation, Faro Elite Services LLC is the controller of the personal information described in this Privacy Policy.

Faro Elite Services LLC

4th Floor, The Docks 4
Caudan Waterfront
Port Louis
Mauritius

Email: info@faroelite.com

Website: https://faroelite.com

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us using the details above.

3. Scope

This Privacy Policy applies to personal information collected through:

  • our website;
  • email communications;
  • telephone calls;
  • messaging platforms;
  • Membership applications;
  • Concierge requests;
  • Booking enquiries;
  • Supplier coordination;
  • marketing communications; and
  • any other interaction with Faro Elite.

It also applies where personal information is provided by someone acting on your behalf.

4. Personal Information We Collect

Depending on the services you request, Faro Elite may collect personal information including:

Identity Information

  • full name;
  • title;
  • date of birth;
  • nationality;
  • passport details where required;
  • government-issued identification where required.

Contact Information

  • postal address;
  • email address;
  • telephone number;
  • emergency contact details.

Membership Information

  • Membership status;
  • Membership tier;
  • account information;
  • communication preferences.

Booking Information

  • travel itineraries;
  • accommodation preferences;
  • airline preferences;
  • loyalty programme details;
  • dining preferences;
  • event attendance;
  • reservation history.

Lifestyle Preferences

Where voluntarily provided, we may collect information relating to:

  • dietary requirements;
  • accessibility requirements;
  • leisure interests;
  • favourite brands;
  • preferred destinations;
  • luxury purchasing preferences;
  • preferred Suppliers;
  • celebration dates;
  • gifting preferences.

Payment Information

We may collect:

  • billing addresses;
  • payment confirmations;
  • transaction history;
  • invoices.

For security reasons, Faro Elite does not ordinarily store full payment card details where payments are processed through independent payment providers.

Communications

We may retain records of communications including:

  • emails;
  • telephone calls;
  • online enquiries;
  • messaging platform communications;
  • feedback; and
  • customer support requests.

5. Special Categories of Information

Certain Concierge Services may require Faro Elite to process information that is considered sensitive under applicable data protection laws.

Examples include:

  • dietary requirements;
  • allergies;
  • medical requirements relevant to travel;
  • accessibility requirements;
  • mobility assistance;
  • religious requirements affecting travel or dining; and
  • other information voluntarily provided by you to enable us to deliver requested services.

We only process such information where:

  • you have provided it voluntarily;
  • it is necessary to provide the requested service;
  • you have given consent where required; or
  • applicable law otherwise permits or requires the processing.

6. How We Collect Your Information

We collect personal information directly from you when you:

  • contact Faro Elite;
  • request Concierge Services;
  • submit an enquiry;
  • purchase a Membership;
  • make a Booking;
  • complete online forms;
  • communicate with us;
  • subscribe to marketing communications; or
  • otherwise engage with our services.

We may also receive information from:

  • authorised representatives;
  • family offices;
  • employers;
  • travel companions;
  • professional advisers;
  • Suppliers involved in your Booking; and
  • publicly available sources where appropriate.

7. How We Use Your Information

Faro Elite uses personal information to:

  • provide Concierge Services;
  • manage Memberships;
  • arrange travel;
  • procure luxury goods;
  • coordinate Bookings;
  • communicate with Clients;
  • respond to enquiries;
  • process payments;
  • provide customer support;
  • personalise our services;
  • improve our business operations;
  • comply with legal obligations;
  • detect fraud;
  • protect our legal rights; and
  • maintain appropriate business records.

We only process personal information where we have a lawful basis to do so.

8. Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing personal information, Faro Elite relies on one or more of the following:

  • the performance of a contract with you;
  • taking steps at your request before entering into a contract;
  • compliance with legal or regulatory obligations;
  • our legitimate business interests, provided these do not override your rights and freedoms;
  • your consent, where required; and
  • any other lawful basis permitted under applicable legislation.

Where processing is based on your consent, you may withdraw that consent at any time, although doing so may affect our ability to provide certain services.

9. Sharing Your Information

Faro Elite only shares personal information where necessary to provide our services, comply with legal obligations or protect our legitimate business interests.

Depending on the services requested, we may share your information with:

  • airlines;
  • hotels;
  • villa operators;
  • restaurants;
  • event organisers;
  • transport providers;
  • private aviation operators;
  • yacht charter companies;
  • travel management companies;
  • luxury retailers;
  • payment service providers;
  • professional advisers;
  • insurers;
  • technology service providers;
  • regulatory authorities; and
  • law enforcement agencies where required by law.

We do not sell your personal information to third parties.

We require third-party service providers who process personal information on our behalf to implement appropriate security measures and to use that information only for authorised purposes.

10. International Transfers

As an international concierge business, Faro Elite may transfer personal information to Suppliers and service providers located in different countries.

For example, your information may be shared with:

  • overseas hotels;
  • airlines;
  • transport providers;
  • luxury retailers;
  • event organisers;
  • destination management companies; or
  • other Suppliers necessary to fulfil your requested services.

Where personal information is transferred internationally, Faro Elite will take reasonable steps to ensure that appropriate safeguards are implemented where required by applicable law.

By requesting international Concierge Services, you acknowledge that certain transfers of personal information may be necessary to fulfil your Booking or service request.

11. Data Security

Faro Elite takes the security of personal information seriously and implements appropriate technical and organisational measures designed to protect it from:

  • unauthorised access;
  • accidental loss;
  • misuse;
  • alteration;
  • disclosure; and
  • destruction.

These measures may include:

  • secure systems and networks;
  • access controls;
  • password protection;
  • encryption where appropriate;
  • staff confidentiality obligations;
  • secure payment processing; and
  • regular review of our security practices.

While Faro Elite takes reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Data Retention

Faro Elite retains personal information only for as long as reasonably necessary to:

  • provide our services;
  • administer Memberships;
  • manage Bookings;
  • comply with legal and regulatory obligations;
  • resolve disputes;
  • enforce our contractual rights; and
  • maintain appropriate business records.

The length of time we retain information depends on factors including:

  • the nature of the information;
  • the purpose for which it was collected;
  • applicable legal requirements; and
  • our legitimate business needs.

When personal information is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with our internal data retention procedures.

13. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate or incomplete information;
  • request deletion of your personal information in certain circumstances;
  • object to particular types of processing;
  • request restriction of processing;
  • request a copy of your personal information in a portable format where applicable;
  • withdraw consent where processing is based upon consent; and
  • lodge a complaint with the relevant supervisory authority.

The availability of these rights depends upon the data protection laws that apply to your circumstances.

Faro Elite will respond to legitimate privacy requests within the timeframes required by applicable law.

14. Marketing Communications

Where permitted by law, Faro Elite may send you information about:

  • Concierge Services;
  • Membership opportunities;
  • exclusive experiences;
  • luxury travel;
  • partner offers;
  • events;
  • promotions; and
  • company updates.

You may opt out of receiving marketing communications at any time by:

  • following the unsubscribe instructions contained within our communications;
  • contacting Faro Elite directly; or
  • updating your communication preferences where such functionality is available.

Opting out of marketing communications will not prevent Faro Elite from sending important service-related communications relating to your Membership, Bookings or contractual relationship with us.

15. Cookies & Similar Technologies

Our website uses cookies and similar technologies to enhance functionality, improve user experience and better understand how visitors interact with our website.

Cookies may be used to:

  • remember your preferences;
  • maintain website functionality;
  • improve website performance;
  • analyse visitor behaviour;
  • enhance security;
  • measure marketing effectiveness; and
  • personalise certain website features where appropriate.

Further information regarding our use of cookies is available in our separate Cookie Policy.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

16. Third-Party Websites

Our website or communications may contain links to third-party websites, applications or online services.

These third-party services operate independently of Faro Elite and are governed by their own privacy policies and terms of use.

Faro Elite is not responsible for:

  • the privacy practices of third-party websites;
  • the content of third-party websites;
  • the security of third-party services; or
  • the collection or processing of personal information by third parties beyond our control.

We encourage you to review the privacy policies of any third-party websites or services before providing personal information.

17. Children’s Privacy

Faro Elite’s services are intended for adults and businesses.

We do not knowingly collect personal information directly from children except where such information is provided by a parent, legal guardian or authorised representative for the purpose of arranging legitimate Concierge Services, travel or other requested services.

Where we become aware that personal information has been collected from a child in circumstances not permitted by applicable law, we will take reasonable steps to delete that information unless we are legally required to retain it.

Parents or guardians who believe that a child has provided personal information to Faro Elite without appropriate authorisation are encouraged to contact us so that we may investigate and, where appropriate, take corrective action.

18. Changes to this Privacy Policy

Faro Elite may update this Privacy Policy from time to time to reflect:

  • changes to our services;
  • developments in technology;
  • changes in legal or regulatory requirements;
  • operational improvements; or
  • changes to our business practices.

The latest version of this Privacy Policy will be published on our website and will apply from its stated effective date unless otherwise required by applicable law.

Where changes materially affect the way we process personal information, we will take reasonable steps to notify affected individuals where required by applicable law.

19. Contact Us

If you have any questions regarding this Privacy Policy, wish to exercise your privacy rights or have concerns regarding the way your personal information is handled, please contact:

Faro Elite Services LLC

4th Floor, The Docks 4
Caudan Waterfront
Port Louis
Mauritius

Email: info@faroelite.com

Website: https://faroelite.com

If you are not satisfied with our response, you may also have the right, subject to applicable law, to lodge a complaint with the relevant data protection supervisory authority in the jurisdiction applicable to your circumstances.